Risk-Free Return Policy

This policy applies only to individuals who are eligible for and participate in the specific campaign conducted by RABO.
Please read and fully understand the following terms before agreeing.

I. Campaign Overview

This campaign allows eligible users, under the conditions outlined in this policy, to return purchased Device(s) and receive a refund for both the device purchase price and the Membership Fee for the applicable period.

Please note:
This campaign is not a free trial or a gift. It is a conditional refund and return program designed for users who decide not to continue using the Services after purchasing the Device and subscribing to the Membership.

II. Eligibility Requirements

This campaign is only available to individuals who meet all of the following conditions:

1. Where and when to purchase
   
   
   • Where：Purchased eligible Device(s) directly from the Catlog Official Store during the campaign period specified below.
     (Note: Purchases made via Amazon or other platforms are not eligible.)
   • When：From April 14, 2025 ‐ To April 30, 2025, 23:59 (EDT)

III. Return and Refund Conditions

To qualify for a return and refund, you must meet all of the following conditions:

1. Return Request Deadline
   
   
   • Submit your return request within 30 days from the date you received the Device.
     
     
2. Device Condition
   
   
   • The returned Device must be in its original condition — not physically broken or damaged, and with minimal signs of wear or scratches.
     
     
3. Return Process
   
   
   • Submit the return request  through our contact form below within the 30-day period above.

URL: https://rabo.cat/en-us/contact/form/

• Pack the Device with all components included, using either the original packaging or equivalent protective packaging.
  
  
• You are responsible for the shipping costs, customs duties, and any other fees associated with returning the Device to Japan. Customs duties and import/export fees may vary depending on your location and the shipping method used.
  These costs may be deducted from your refund amount if not prepaid.
  
  

4. Inspection and Refund Timeline
   
   
   • Once we receive the returned Device, we will notify you by email of its arrival, inspection results, acceptance or rejection of the return, and any applicable fees.
     
     
   • Please ensure you provide a valid and reachable email address.
     If we are unable to contact you, the refund process may not be completed.
     
     
   • Refunds will be processed within 10 business days after confirming that all return conditions have been met and applicable fees have been finalized.
     
     
   • If any or all of the above conditions are not met, we reserve the right to reject the return and deny the refund request. In such cases, the handling of the returned Device shall be determined by mutual agreement between the parties. 
     
     

IV. Other Provisions

1. Validity of This Policy
   This policy shall remain valid only the duration necessary for the campaign and shall expire upon the termination of the return period .
   
   
2. Application of Terms and Conditions
   Except as specifically outlined in this policy, all purchases, the Device usage, the App usage, and other Catlog Services remain subject to our Terms and Conditions.
   
   

Defective Products
Returns or refunds due to initial defects in the Device are not covered by this campaign.
These cases are handled under a separate return policy. Please refer to our Terms and Conditions for details.